Our Services
Utility Management
Every billing cycle is accurate, transparent, and delivered on time. Our system proactively flags anomalies—such as high usage, zero consumption, or missing meter reads—before invoices are issued, ensuring every tenant gets billed correctly.
We routinely review utility rates and billing practices to ensure full compliance with state regulations. When bills are correct from the start, properties benefit—through fewer disputes, stronger tenant trust, and improved operational efficiency. Accurate billing supports better forecasting, cleaner audits, and ultimately, a healthier return on investment.
Revenue Recovery Solutions
Our approach combines proactive outreach with flexible payment options, making it simple for residents to stay current and ensuring your property sees consistent returns. We offer every major channel—ACH, debit/credit cards, mailed checks—so tenants can pay the way they prefer.
Automated, personalized reminders reach residents at the right time, while early intervention prevents small delinquencies from turning into big problems—ultimately boosting your property’s bottom line and maximizing ROI.
At IMR, support is more than a service—it’s our promise.
We combine care, clarity, and proactive solutions to make utility billing simple, transparent, and worry-free.
Field Service On-Site - On Time
At IMR, our field service team plays a critical role in keeping your utility systems running smoothly. We handle everything from routine equipment maintenance and meter inspections to troubleshooting leaks, signal loss, or installation problems. If it’s tied to your submeters, we’ve seen it and we solve it.
We work hand-in-hand with property managers and maintenance teams to identify issues early, prevent costly downtime, and ensure accurate reads every billing cycle. Our technicians are equipped to service a wide range of metering hardware and reporting systems. We coordinate repairs to minimize disruptions around your operations.
Submetering Solutions
IMR Billing Services delivers submetering solutions that are precise, scalable, and fully compliant with Florida regulations. Whether you're managing mobile home parks, multifamily units, or mixed-use properties, our systems are designed to capture real-time utility usage—water, gas, or electric—at the unit level. By billing residents based on actual consumption, we help property owners recover costs accurately, reduce waste, and promote conservation. Our turnkey approach includes installation, maintenance, and automated meter read syncing, ensuring seamless integration with your existing infrastructure. With submetering, you gain financial clarity, operational control, and a billing system tenants can trust.
Customer Support
At IMR, Customer Support isn’t a department—it’s a promise. From property managers to individual residents, our team is committed to making every interaction simple, respectful, and results-driven. We know utility questions can be time-sensitive and sometimes frustrating, which is why we’ve built a responsive support system that blends local expertise with modern tools.
Whether you’re disputing a charge, need help reading a bill, or want to understand how submetering works, we make the process clear and fair. What sets IMR apart is our unwavering commitment to efficiency, transparency, and accountability. We proactively monitor for usage anomalies, high-read discrepancies, and zero-usage flags before invoices go out, while delivering customized workflows, clear reporting, and direct support from a real person who knows your property. With IMR, billing stops being a mystery and becomes one less thing to worry about.