About Us
From Industry Expertise to Personalized Excellence
With over 17 years of hands-on experience in the utility billing industry, IMR Billing Services was born from a deep understanding of what clients truly need—accuracy, transparency, and care. We began our journey in customer service, mastering the art of clear communication and dispute resolution. Over the years, we rose through the ranks of a well-known utility billing company, managing operations, developing clear, actionable systems and guiding clients through Florida’s evolving utility regulations with confidence and transparency.
That journey wasn’t just professional—it was personal. Every invoice, every client call, every system improvement became part of a larger vision: to create a billing service that doesn’t just process data, but builds trust.
At IMR, we’ve taken that hard-earned knowledge and amplified it. We’re proud to be a Florida-based, family-owned company that treats every client like a partner. Our attention to detail isn’t just a skill—it’s a standard. Whether we’re onboarding a new property or troubleshooting a billing anomaly, we bring the same passion and precision to every task.
Because here, billing isn’t just business. It’s personal.
Our Core Values
At IMR Billing Services, our work is guided by principles that ensure every client receives the highest level of service. These core values shape how we operate, make decisions, and build lasting relationships with the communities we serve.
Transparency
Every bill and workflow is clear and easy to understand.
Accuracy
We prevent costly mistakes by catching issues early.
Efficiency
Smart tools and streamlined processes save you time.
Care
Real people, ready to help whenever you need us.