What is field service management?

Field service management refers to the on-site services provided to maintain, inspect, and repair equipment—such as submeters—that are critical to utility billing systems.

What types of properties do you serve?

We provide field service support for multifamily communities, mobile home parks, HOAs, condos, and commercial or mixed-use properties across Sunrise and South Florida.

Do you only handle meter reads?

No. While we do provide on-site meter reads, our services also include inspections, troubleshooting, repairs, and installation support.

How often should meters be inspected?

We recommend regular inspections to ensure accuracy and prevent small issues from becoming larger problems. Our team can create a schedule tailored to your property.

Do you serve areas outside of Sunrise?

Yes. While we are based in Sunrise, we also serve Plantation, Davie, Fort Lauderdale, and communities throughout Broward County.

UTILITY FIELD SERVICE THAT KEEPS YOUR METERING SYSTEM WORKING

IMR Billing Services provides hands-on utility field service to help keep submeters, meters, transmitters, repeaters, gateways, and other metering equipment operating properly.

From troubleshooting and meter replacement to inspections, repairs, and system support, our field team helps resolve equipment problems that can disrupt meter data and resident billing.

UTILITY FIELD SERVICE

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FIELD SERVICE CONNECTED TO YOUR BILLING OPERATION

MORE THAN METER REPAIR

A meter problem doesn't stay in the field. Missing reads, failed transmitters, damaged equipment, and communication issues can affect resident bills, create account questions, and interrupt utility cost recovery

FIND THE PHYSICAL PROBLEM

Meters, transmitters, repeaters, gateways, and reading equipment.

UNDERSTAND THE BILLING IMPACT

Determine how the equipment issue is affecting reads, usage data, or resident billing.

GET THE SYSTEM MOVING AGAIN

Repair, replace, troubleshoot, or coordinate the work needed to restore reliable meter data.

WHAT OUR UTILITY FIELD SERVICE TEAM PROVIDES

HOW IMR HELPS

From routine meter reads to equipment troubleshooting and replacement, IMR provides on-site support for the metering infrastructure that keeps utility data flowing into the billing process.

METER INSPECTIONS

Inspect meters and related equipment to identify damage, reading problems, communication issues, and other conditions requiring attention.

METER & EQUIPMENT REPLACEMENT

Replace failed or damaged metering equipment and help restore reliable data collection.

ON-SITE METER READS

Collect manual meter reads when remote or automated readings are unavailable or need to be verified.

INSTALLATION SUPPORT

Install meters and supporting reading equipment for new systems, replacements, and property upgrades.

EQUIPMENT TROUBLESHOOTING

Investigate meters, transmitters, repeaters, gateways, and other components when readings or communications indicate a problem.

BILLING-RELATED FIELD WORK

Investigate physical meter and equipment issues that may be affecting usage data, resident billing, or account accuracy.

WHEN METER DATA SIGNALS A PROBLEM
Abnormal or missing meter data can point to equipment issues that require on-site investigation. IMR connects usage monitoring with local field support to help move problems from detection to resolution.
Learn about LARS Leak Detection →

SOUTH FLORIDA FIELD SUPPORT

LOCAL FIELD SERVICE FOR SOUTH FLORIDA PROPERTIES

When meter or reading equipment needs attention, having local field support matters.

IMR Billing Services provides on-site utility field service throughout South Florida, supporting multifamily communities, mobile home parks, HOAs and condominiums, and commercial properties.

Our technicians work with meters, submeters, transmitters, repeaters, gateways, and related reading equipment to investigate problems, complete manual reads, replace equipment, and support reliable utility billing data.

From Fort Lauderdale and Plantation to Davie, Sunrise, Hollywood, Pembroke Pines, and surrounding South Florida communities, IMR connects local field service with the billing operation behind it.

BROWARD • MIAMI-DADE • PALM BEACH

Serving a Broward County property? See our Guide to Utility Billing and Submetering in Broward County.

FAQ: Field Service

IMR provides on-site support for meters, submeters, transmitters, repeaters, gateways, and related reading equipment. Services can include meter inspections, manual reads, troubleshooting, equipment replacement, installations, and investigation of equipment or data issues affecting utility billing.
Yes. IMR can evaluate existing meters and reading equipment to determine what is working, identify components that may need attention, and support the existing system when compatible. Replacing the entire metering system is not always necessary.
Yes. When automated or remote readings are unavailable, IMR can provide on-site meter reads for billing and can investigate meters or reading equipment when expected data is missing or appears incorrect.
IMR supports multifamily communities, mobile home parks, HOA and condominium communities, and commercial and mixed-use properties throughout South Florida.
IMR can investigate the meter and related reading equipment to identify the source of the problem. Depending on the issue, our field team can troubleshoot the equipment, replace failed components, or coordinate the work needed to restore reliable meter data.