UTILITY BILLING & SUBMETERING SERVICES FOR SOUTH FLORIDA PROPERTIES

Most properties transition to IMR Billing Services within one billing cycle. Once the agreement is signed, we work through five stages: property setup, data import and QA, resident notification, go-live confirmation, and billing activation. Data import usually sets the pace — we need your unit roster, meter list, and recent usage history before we can validate reads and issue a first bill. Properties with existing submeters and current records move fastest.

In most cases the existing meters stay. IMR Billing Services starts with a free equipment assessment — we inventory what's installed, test read accuracy, and identify meters that are failing or unreadable. Systems already on automated reads can usually be brought onto our platform without hardware changes. Older manual-read or mixed-vendor systems may need selective replacement, but that's typically a handful of units rather than the whole property. Our field service team handles repairs, replacements, and installs either way.

IMR Billing Services does, directly. Residents contact us by phone or email about their bill, and we handle the inquiry end to end — explaining charges, researching usage, correcting errors, and setting up payment arrangements. Property managers don't get pulled in unless a decision needs the association's approval. Residents also have a self-service portal for viewing statements and usage history. Disputes involving a suspected meter or read error go to our field service team for verification, and we report the outcome back to management.

It depends on where your property is. Florida has no statewide requirement, so the rules are set county by county and city by city. Miami-Dade is the strictest in South Florida, with requirements tied to new construction and major plumbing renovations, while other areas leave the decision to the owner. That patchwork is why the answer for your property isn't necessarily the same as the community down the road. IMR Billing Services starts with a free, no-obligation assessment: we confirm what your jurisdiction requires, inventory what's already installed, and tell you whether submetering, RUBS allocation, or a combination fits your property. If submetering makes sense, our field service team handles the installation. If it doesn't, we set up fair allocation billing instead. Either way, you get a clear answer before committing to anything.

Submetering measures utility consumption at the individual unit level, allowing residents to be billed based on their measured usage. RUBS — Ratio Utility Billing System — allocates a property's utility costs among residents using factors such as occupancy, square footage, or other applicable criteria when individual submeters are unavailable or impractical.

Submetering provides greater visibility into individual consumption, while RUBS can offer a practical billing alternative for properties where installing individual meters would be difficult or cost-prohibitive.

IMR Billing Services supports both approaches, including properties where different billing methods may be appropriate for different utilities. Our team can review your property's infrastructure, utility setup, and billing needs to help determine the appropriate approach.

With traditional monthly billing, abnormal water consumption may not become apparent until the utility bill arrives. By then, a running toilet, leaking fixture, or other problem may have been wasting water for days or weeks.

IMR is developing a more proactive approach through LARS — the Leak Alert Resolution System, our patent-pending water monitoring technology. LARS analyzes consumption between billing cycles to help identify and classify unusual usage patterns as they develop.

When abnormal consumption is identified, IMR can provide property teams with information to help investigate the affected unit and potential cause sooner.

For IMR clients, LARS is designed to extend utility management beyond producing a monthly bill — providing greater visibility into water consumption and helping properties identify potential water loss earlier.